The Friends and Family test

The Friends and Family Test (FFT) is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received. The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with a follow-up question to enable patients to provide further detail about their experience.

The opportunity to complete the test is offered to all who visit the surgery. Cards for completion can be found next to the patient check-in terminal.

Introducing the test and reporting the results every month became a requirement for all GPs from December 2014. Each month we will update the table below with our results .

How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment ?

Month

Extremely Likely

 

Likely

Neither Likely or Unlikely

Unlikely

Extremely Unlikely

Don’t Know

Total

 

 Jan 2015

31

3

0

0

0

0

34

 Feb 2015

9

0

 0

0

0

0

9

 March 2015

2

0

 0

0

0

0

2

 April 2015

1

0

 0

0

0

0

1

 May 2015

15

0

 0

0

0

0

15

 June 2015

4

0

 0

0

0

0

4

 July 2015

3

0

 0

0

0

0

3

 Aug 2015

9

0

 0

0

0

0

9

 Sep 2015

1

0

 0

0

0

0

1

 Oct 2015

4

0

 0

0

0

0

4

 Nov 2015

 5

 0

 0

 0

 0

 0

 5

 Dec 2015

 2

 0

 0

 0

 0

 2

 Jan 2016
1
0
0
0
0
0
1
 Feb 2016
1
1
0
0
0
0
2
 March 2016
3
0
0
0
0
0
3
 April 2016
0
0
0
0
0
0
0
 May 2016
1
0
0
0
0
0
1
 June 2016
0
0
0
0
0
0
0
 July 2016
1
0
0
0
0
0
1
 Aug 2016
0
0
0
0
0
0
0
 Sep 2016
1
0
0
0
0
0
1
 Oct 2016
1
0
0
0
0
0
1
 Nov 2016
0
0
0
0
0
0
0
 Dec 2016
3
0
0
0
0
0
3
 Jan 2017
0
0
0
0
0
0
0
 Feb 2017
0
0
0
0
0
0
0
 March 2017
1
0
0
0
0
0
1
 April 2017
1
0
0
0
0
0
1
 May 2017
1
0
0
0
0
0
1
 June 2017
1
0
0
0
0
0
1
 July 2017
0
0
0
0
0
0
0
 August 2017
0
0
0
0
0
0
0
 Sept 2017
3
0
0
0
0
0
3
 Oct 2017
0
0
0
0
0
0
0
 Nov 2017
0
0
0
0
0
0
0
 Dec 2017
1
0
0
0
0
0
1
 Jan 2018
2
0
0
0
0
0
2
 Feb 2018
0
0
0
0
0
0
0
 March 2018
1
0
0
0
0
0
1
 April 2018
0
0
0
0
0
0
0

 May 2018

1
0
0
0
0
0
1
 June 2018
0
0
0
0
0
0
0
 July 2018
1
0
0
0
0
0
1
 August 2018
2
0
0
0
0
0
2
 Sept 2018
0
0
0
0
0
0
0
 Oct 2018
0
0
0
0
0
0
0
 Nov 2018
1
0
0
0
0
0
1
 Dec 2018
0
0
0
0
0
0
0
 Jan 2019
0
0
0
0
0
0
0
 Feb 2019
0
0
0
0
0
0
0
 March 2019
2
0
0
0
0
0
2
 April 2019
1
0
0
0
0
0
1
 May 2019
0
0
0
0
0
0
0
 June 2019
1
0
0
0
0
0
0
 July 2019
0
0
0
0
0
0
0

 

 

 

 

Contact

The Surgery
Kingstone
Herefordshire
HR2 9HN

01981 250215

01981 251189
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