We are dedicated to providing the best possible care and experience for our patients. Your feedback is crucial in helping us understand what we are doing well and where we can improve. We offer a variety of ways for patients, their families and carers to share their experiences:
The Friends and Family Test
The Friends and Family Test is an anonymous feedback method that asks if you would recommend our service. It also provides an opportunity to share detailed feedback.
Online Feedback
Easily share your feedback through our online contact form, which sends an email directly to the Practice.
Verbal Feedback
Call us on 01981 250215 to speak directly to one of the Receptionist or Management Teams.
NHS Website
Post comments and feedback on websites such as the NHS website to contribute to the broader healthcare community.
Patient Participation
Join our Patient Participation Group, a forum for patients, carers, and GP practice staff to discuss issues and improve the overall service.
Complaints
While we hope to address any concerns or issues through the channels mentioned above, if you feel the need to raise a formal complaint, please email us on hwicb.kingstonecomplaints@nhs.net.